Ability Software is an organic software development company. What this means is that whilst we have at times used venture capital to accelerate certain phases of development, in the main the new features which are added to our solutions are implemented in partnership with our customers. That is, often a customer will have a requirement which they would like added to the product and rather than implementing this as a customization Ability Software and the customer will enter an agreement to contribute some budget to the creation of that requirement as a configurable feature of the product. Usually the customer pays what it would have cost for the feature to be implemented as a bespoke customization and we pay for the cost of making it configurable a feature. This is the way we have grown the products over the years and hence the term “Organic Development”. We have found this is a brilliant acid test for the value of new features in the products. In this way our customers, under maintenance or lease programs, each get the benefit of any new features added by us or other customers involved in the program. We find these days its quite rare to get requests for new features in the email archiving and eForms solutions because they have been around for a long time and very comprehensive, however we are considering some changes to take advantage of the eclipse client and we are continuously working to keep version compatibility. With the CRM, Enterprise Identity Management and Project Management solutions, while complete solutions, we are continuously surprised by the diverse ways in which organizations imagine using these solutions. We have recently (2010) completed work with new customers to produce even better releases of CRM and EIM. Finally, one thing that we are very enthusiastic about is configurability and we are confident you will be impressed by the range of features, flexibility and configurability of all our products - but if it doesn’t do something that is essential for your business talk to us and lets see if we can make it a new feature and grow the products a bit more!